AMC services: OEM vendor Back to back support or Protech Support
Staff Augmentation: Deployments of L1, L2 and L3 engineers for positions like Helpdesk engineer, NOC engineer, Server Admin, Network Admin,Virtualisation Admin, cloud Admin etc.
IT FMS: IT facility management including server support, Workstation support , Network management and IT helpdesk General activities: Ticket creation, patch management, Inventory management ,software deployment,Email management, Server management, Network management,SLA reporting, Vendor management, backup and restoration of data. Helpdesk: Ticketting support , Call resolution mechanism ,patch management,Incident management, change management,Vendor management Server support: Proactive monitoring , Scheduled backup and restore , SOP based management, OS/ storage and database management
Workstation Management: Ticketting support , Call resolution mechanism , patch management, Policy management ,end point security management,Asset management
Network Management: Network security, Network optimisation, Network bandwidth and network performance monitoring and resolution.
IT Infrastructure security audit and implementation solutions: Audit of the existing IT infra implementations including VA and PT of servers, routers, firewalls , installed OSes, end point security solutions etc to report the current state of vulnerability to cyber attacks and audit of existing IT policies and review the level of their implementations to report the current state of vulnerability to cyber crimes both from within the organisation as well as outside. Audit of the existing IT Infra can be followed by implementation of Zero trust solutions to secure the IT Infrastructure at all levels.
Technology Implementations: Design, execute and transfer the implementation to the client IT team Cross vendor migrations, cross technology migrations like Microsoft, cisco, Huawei Etc